Cancellation & Refund Policy

• Appointments can be cancelled or rescheduled free of charge by informing us at least 24 hours before your scheduled slot.
• You may cancel or reschedule by calling the clinic, replying to your confirmation message on WhatsApp, or emailing us.
• Cancellations made less than 24 hours in advance may not be eligible for a refund of any consultation or booking amount paid, as the slot is reserved exclusively for you.
• If we cancel or reschedule your appointment for any reason, you may choose an alternative slot or request a full refund of the amount paid for that appointment.

If you do not attend a confirmed appointment and have not informed us in advance, any consultation or booking amount paid for that appointment is treated as non-refundable. We will, however, help you rebook at the earliest available slot.

• Consultation fees paid online are fully refundable if cancelled at least 24 hours before the appointment.
• Once the consultation has taken place, the fee is non-refundable, as the service has been delivered.
• Where a consultation is offered free as part of a campaign, no payment is collected and no refund arises.

Treatment such as implants, aligners, crowns, and full-mouth rehabilitation requires a booking amount so that slots, implant components, and laboratory work can be scheduled.

• Before any clinical work or lab order begins: the booking amount is refundable, after deducting any consultation or diagnostic charges already availed.
• After treatment has commenced or materials have been ordered: the booking amount is adjusted against the work already done and the costs already incurred, and only the unutilised balance is refundable.

If you choose to discontinue a multi-sitting treatment midway, a refund will be calculated on the unused portion of your treatment plan after deducting:

• The cost of clinical sittings already completed
• Diagnostics such as X-rays, CBCT scans, and scans or impressions already taken
• Custom laboratory work already fabricated or ordered for you
• Implant fixtures, aligner trays, or other components already placed or dispatched

Refunds in such cases are assessed case by case by the treating dentist and confirmed to you in writing before processing.

The following are not refundable once completed, placed, or fabricated:

• Consultations, examinations, and diagnostic procedures already performed
• Implants already surgically placed
• Custom-made crowns, bridges, dentures, veneers, and aligner trays produced to your prescription
• Completed procedures such as extractions, root canal treatment, scaling, and fillings
• Treatment discontinued because of non-adherence to prescribed aftercare or review schedules

• If an online payment fails but the amount is debited from your account, it is usually auto-reversed by your bank within 5 to 7 working days. No action is needed from our side.
• If a duplicate payment is made for the same service, write to us with the transaction details and the extra amount will be refunded in full.
• If the reversal does not reach you within the stated period, contact us with your transaction ID and we will follow it up with the payment gateway.

To raise a refund request, send us the following by email or WhatsApp:

• Patient name and registered phone number
• Date of appointment or treatment
• Amount paid, payment mode, and transaction or receipt ID
• Reason for the refund request

We acknowledge every request within 2 working days and confirm the eligible refund amount after review by the treating dentist and our accounts team.

• Approved refunds are initiated within 7 working days of approval.
• Refunds are credited to the original payment method used for the transaction. Online payments are returned to the same card, UPI ID, or bank account; cash payments are refunded by bank transfer to an account in the patient's name.
• Depending on your bank or payment provider, the credit may take a further 5 to 10 working days to reflect in your statement.
• Any payment gateway or bank charges deducted on the original transaction are not recoverable and may be adjusted in the refund amount.

Amounts paid under discounted packages, limited-period offers, or bundled treatment plans are refunded on the same principles set out above, calculated on the discounted value actually paid rather than the standard list price.

We may update this Cancellation & Refund Policy from time to time. The revised version will be posted on this page with an updated date and will apply to payments made after that date.

For any cancellation or refund query, please reach out to us:

You can also review our Terms & Conditions and Privacy Policy.